Shipping Policy
Shipping Policy
Why does the delivery date not correspond to the delivery
timeline of X-Y business days?
It is possible that
the Seller or our delivery partners have a holiday between the day you placed
your order and the date of delivery, which is based on the timelines shown on
the product page. In this case, we add a day to the estimated date. Some delivery
partners and Sellers do not work on Sundays and this is factored in to the
delivery dates.
What is the estimated delivery time?
Sellers generally
procure and ship the items within the time specified on the product page.
Business days exclude public holidays and Sundays.
Estimated delivery
time depends on the following factors:
The Seller offering the product
Product's availability with the Seller
The destination to which you want the order shipped to and
location of the Seller.
Why does the estimated delivery time vary for each seller?
You have probably
noticed varying estimated delivery times for sellers of the product you are
interested in. Delivery times are influenced by product availability,
geographic location of the Seller, your shipping destination and the delivery
partner's time-to-deliver in your location.
Please enter your
default pin code on the product page (you don't have to enter it every single
time) to know more accurate delivery times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your
pincode on the product page (you don't have to enter it every single time) to
know whether the product can be delivered to your location.
If you haven't
provided your pincode until the checkout stage, the pincode in your shipping
address will be used to check for serviceability.
Whether your location
can be serviced or not depends on
·
Whether the Seller ships to your location
Why is the CoD option not offered in my location?
Availability of CoD
depends on the ability of our delivery partner servicing your location to
accept cash as payment at the time of delivery.
Our delivery partners
have limits on the cash amount payable on delivery depending on the destination
and your order value might have exceeded this limit. Please enter your pin code
on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy.
Contact Us to initiate a return. You will receive a call explaining the
process, once you have initiated a return.
Wherever possible
Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up
cannot be arranged through Ekart, you can return the item through a third-party
delivery service. Return fees are borne by the Seller.
I did not receive my
order but got a delivery confirmation SMS/Email.
In case the product
was not delivered and you received a delivery confirmation email/SMS, report
the issue within 7 days from the date of delivery confirmation for the seller
to investigate.
What do the different tags like "In Stock",
"Available" mean?
'In Stock'
For items listed as
"In Stock", Sellers will mention the delivery time based on your
location pincode (usually 2-3 business days, 4-5 business days or 4-6 business
days in areas where standard delivery service is available). For other areas,
orders will be sent by Registered Post through the Indian Postal Service which
may take 1-2 weeks depending on the location.
'Available'
The Seller might not
have the item in stock but can procure it when an order is placed for the item.
The delivery time will depend on the estimated procurement time and the
estimated shipping time to your location.
'Preorder' or 'Forthcoming'
Such items are
expected to be released soon and can be pre-booked for you. The item will be
shipped to you on the day of it's official release launch and will reach you in
2 to 6 business days. The Preorder duration varies from item to item. Once
known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
Currently, the item is
not available for sale. Use the 'Notify Me' feature to know once it is
available for purchase.
'Imported'
Sometimes, items have
to be sourced by Sellers from outside India. These items are mentioned as
'Imported' on the product page and can take at least 10 days or more to be
delivered to you.
'Back In Stock Soon'
The item is popular
and is sold out. You can however 'book' an order for the product and it will be
shipped according to the timelines mentioned by the Seller.
'Temporarily Unavailable'
The product is
currently out of stock and is not available for purchase. The product could be
in stock soon. Use the 'Notify Me' feature to know when it is available for
purchase.
'Permanently Discontinued'
This product is no
longer available because it is obsolete and/or its production has been
discontinued.
'Out of Print'
This product is not
available because it is no longer being published and has been permanently
discontinued.
Does OKOK Projects deliver internationally?
As of now, OKOK
Projects doesn't deliver items internationally.
You will be able to
make your purchases on our site from anywhere in the world with credit/debit
cards issued in India and 21 other countries, but please ensure the delivery
address is in India.
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