Travel Agent Airline Booking System in PHP

The airline has presented an e-ticketing that has been going on for a long time, in addition to meet the needs of customers in the field of ticketing, the travel agent e-commerce that offers e-ticketing is also born and added value customers. This research used a quantitative approach with 307 factors that make customer satisfaction in the order of e-ticketing between travel agent e-commerce and airlines e-ticketing. Research questions to be answered: (1) Will customers in Indonesia be more satisfied with the use of travel agent e-commerce or with airlines e-ticketing? (2) What factors become satisfaction factors when using travel agent e-commerce and airlines e-ticketing? There are 2 research models and 6 (six) hypotheses for each model. Perceived usefulness, information quality and trust factors to make customer satisfaction at travel agent e-commerce, but there are no factors for customer satisfaction with airlines e-ticketing.