Ticket Support Systems in PHP

Abstract:

Under the acceleration of the wheel of technology around the world, various ways of automating information have occurred to replace old-fashioned ways that don't serve the pace of everyday lifestyle. There are many things that we should change in our work systems such as paper, stand-alone systems, phone calls or even email. Every kind of companies has different sections that help the process of paperwork concerning personnel and maintenance. However, some of this paperwork might be overlooked or delayed, which could lead to slow down the outcome of the organization. So, they need to improve their system work to save time, effort and make an efficient mechanism to follow requests and tickets of any organization or customer. So, we should replace any old system with mobile application database system to facilitate the work of supporting and following tickets. As a solution to that, we have come with the idea of the " Help Desk Ticket System Using Mobile IOS Application.” The application aim is to support, facilitate, and solve problems regarding time, effort, priority and type. It is a modern way to solve problems.

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